Satisfaction has been the central research area in consumer behavior. Particularly in tourism, satisfying tourists promises the success of destinations. Tourists are now seeking for premier experiences at destinations which requires more distinctive tourism products and excellent service quality. Monitoring tourist satisfaction has become more crucial than ever so as for destination managers and stakeholders to plan appropriate strategic development. The study clarifies the concept of visitor satisfaction and how satisfaction is measured in academic practice. This article review, synthesis, and analysis secondary data from previous academic studies. The article begins by providing satisfaction definition, followed by the benefits of achieving customer satisfaction, and finally, the commonly adopted approaches to measure tourist satisfaction is provided. The study focuses on those approaches proposed before the development of internet which data collection process is mainly based on survey. Both merits and demerits of each approach are also discussed.
Publication Information
Publisher
Thu Dau Mot University, Viet Nam
Editor-in-Chief
Assoc. Prof. Nguyen Van Hiep Thu Dau Mot University
Editorial Board
Assoc. Prof. Le Tuan Anh Thu Dau Mot University
PhD. Nguyen Quoc Cuong Thu Dau Mot University
PhD. Doan Ngoc Xuan Thu Dau Mot University
PhD. Nguyen Khoa Truong An Thu Dau Mot University
Assoc. Prof. Nguyen Thanh Binh Thu Dau Mot University
PhD. Le Thi Thuy Dung Thu Dau Mot University
PhD. Ngo Hong Diep Thu Dau Mot University
PhD. Nguyen Duc Dat Duc Ho Chi Minh City University of Industry and Trade
Assoc. Prof. Nguyen Van Duc Animal Husbandry Association of Vietnam
PhD. Nguyen Thi Nhat Hang Department of Education and Training of Binh Duong Province
PhD. Nguyen Thi Cam Le Vietnam Aviation Academy
PhD. Trần Hạnh Minh Phương Thu Dau Mot University
M.A. Pham Van Thinh Thu Dau Mot University
PhD. Nguyen Thi Lien Thuong Thu Dau Mot University