THE SATISFACTION OF RESIDENTS IN CENTRAL HIGHLANDS WITH HEALTH INSURANCE: A CASE STUDY IN DAM B'RI COMMUNE, BAO LOC CITY, LAM DONG PROVINCE, VIETNAM

By Pham Nguyen Trong Nhan, Nguyen Thi Thien An
DOI: 10.37550/tdmu.EJS/2025.02.631

This research is conducted as a test of the level of satisfaction of residents in the Central Highlands of Vietnam, specifically in DamB’ri Commune, Bao Loc City, Lam Dong Province. The survey of 100 residents at 4 hamlets of DamB’ri Commune did not record statistically significant differences in the level of satisfaction of participants for the criteria including sexes, educational level, occupation, and working age. Nevertheless, there was a statistically noticeable higher level of satisfaction with Health Insurance for participants who are officers at Hamlet 3. The results of the multiple linear regression method, including 7 independent variables and 1 dependent variable, based on the Health Belief Model (HBM), show that the awareness about restrictions and benefits are the core factors impacting the level of satisfaction of residents. The results also provide crucial evidence for authorities and policymakers to devise plans and solutions to increase the level of satisfaction with Health Insurance for people in Central Highlands.